Our estimated delivery time is between 4 to 10 working days, and we utilize DPD as our trusted courier. Enjoy free delivery on orders over €100 (if applicable). For orders under €100, a delivery fee of €4.99 (if applicable) will be applied.
Once your order is dispatched, we will promptly send you a delivery confirmation email containing the tracking number and courier details, allowing you to track your package throughout its journey. Rest assured, we will keep you informed about the progress of your delivery via email.
Please note that if you have any inquiries or concerns, kindly refrain from replying directly to the notification emails. Instead, we kindly request you to contact us using the dedicated email address firstname.lastname@example.org. Our team will be more than happy to assist you.
All our items are covered by a comprehensive 2-year manufacturer warranty. In the event of any faults or defects, we will promptly provide you with replacement parts, specifically for the motor, computer, mudguard, and battery.
Please note that our warranty does not cover accidental damage or general wear and tear. Additionally, it is important to retain the original packaging as the courier requires it for accepting the item.
Kindly be aware that there may be a shipping fee associated with warranty claims. For more details, please reach out to our customer support team. We will assess the fee based on the specific accessories and shipping address involved.
We provide a 30-day return policy for our customers. To be eligible for a return, the item must be returned in its original condition, including the original packaging. For further information and specific details regarding our return policy, please refer to the dedicated section on our website.
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