Question 1

How long is delivery?

Accepted Answer

When you purchase the AOVO Pro M365 electric scooter, you can expect a seamless delivery process. We partner with DPD to ensure that your scooter arrives safely and promptly. The estimated delivery time is 4 to 8 days from the date of purchase.

To keep you informed throughout the delivery process, we will send you a delivery confirmation email once your scooter is dispatched. This email will contain the tracking number and courier details, allowing you to track your package's journey every step of the way. You can stay updated on the estimated delivery date and make any necessary arrangements to receive your scooter.

We understand the importance of receiving timely updates, which is why we will also send you regular email notifications about the progress of your delivery. These updates will provide you with peace of mind, knowing that your AOVO Pro M365 electric scooter is on its way to you.

Rest assured that we are committed to ensuring a smooth and reliable delivery experience for our customers. We strive to provide exceptional service and ensure your satisfaction with your AOVO Pro M365 electric scooter purchase.

Question 2

What is the refund policy?

Accepted Answer

We understand that sometimes things may not go as planned, and you may need to return or exchange your AOVO Pro M365 electric scooter. That's why we offer a 30-day return and refund policy to provide you with peace of mind.

If, for any reason, you are not satisfied with your purchase, you have the option to return the item within 30 days of receiving it. To be eligible for a return and refund, the scooter must be in its original condition, undamaged, and in its original packaging.

To initiate the return process, please contact our customer service team who will guide you through the necessary steps. They will provide you with a return authorization and detailed instructions on how to proceed.

Please note that the item must be returned in its original box. The original packaging ensures that the scooter is protected during transit and helps us process your return more efficiently. Additionally, the courier may not accept the return if the item is not properly packaged.

Once we receive the returned scooter and verify its condition, we will process your refund according to our refund policy. Please review our refund policy for more information on the applicable terms and conditions.

At Electric Future, we are committed to ensuring your satisfaction with your purchase. We strive to provide excellent customer service and support throughout the return and refund process, making it as smooth and hassle-free as possible.

Question 3

Is there a warranty?

Accepted Answer

We are proud to offer a 2-year manufacturer warranty on the AOVO PRO Electric Scooter. This warranty provides you with peace of mind and assures you that we stand behind the quality and performance of our product.

If, within the warranty period, your AOVO Pro scooter develops any faults or issues, we are here to assist you. You have two options for resolving the problem. You can either send the scooter to AOVO's authorized repair center, where our skilled technicians will diagnose and repair the scooter, or we can send you the necessary parts for you to repair it yourself.

The warranty covers specific components of the scooter, including the motor, computer, mudguard, and battery. These are critical parts that contribute to the scooter's overall performance and functionality. However, please note that accidental damage or general wear and tear are not covered by the warranty.

It is important to keep the original box in which the scooter was delivered. In the event that you need to send the scooter to the repair center, the original packaging ensures that it is properly protected during transit. The courier will require the scooter to be packed securely in its original box for acceptance.

It's worth noting that the warranty provided is not the same as having insurance. While the warranty covers certain aspects of the scooter, it is always a good idea to consider additional insurance coverage for added protection against unforeseen circumstances.

At Electric Future, we are committed to ensuring your satisfaction with our products. If you have any questions or concerns regarding the warranty or need assistance with a warranty claim, our customer support team is available to assist you.

Question 4

To utilize the Pay Later option with Klarna, follow these simple steps:

Accepted Answer

Add the desired item to your cart: Start by selecting the item you wish to purchase and add it to your shopping cart.
Proceed to checkout: Once you have finished selecting your items, proceed to the checkout page.
Fill out your details: On the checkout page, you will be prompted to fill out your personal and shipping information. Provide accurate and complete details to ensure a smooth transaction.
Select Klarna as the payment method: After filling out your information, you will be directed to the payment page. Here, you will find various payment options available. Look for and select the Klarna payment option.
Complete your order: Once you have selected Klarna as your preferred payment method, review your order details to ensure accuracy. If everything looks good, proceed to complete your order.

By choosing Klarna as your payment method, you can enjoy the convenience of splitting your purchase into multiple interest-free payments. Klarna offers flexibility and ease, allowing you to manage your budget effectively.

If you have any further questions or need assistance with the payment process, our customer support team is available to help.

Question 5

Are electric scooters legal?

Accepted Answer

Electric scooters are becoming increasingly popular and are legal in most parts of Europe. However, it is important to check your local laws and regulations before making a purchase, as they may vary from country to country.

In Germany, for example, an ABE (Allgemeine Betriebserlaubnis) certificate is required for motor-powered vehicles, including electric scooters. It is important to note that the scooter mentioned does not have an ABE certificate. As a responsible customer, it is your responsibility to comply with the local regulations and ensure that the scooter meets the necessary requirements.

Please be aware that once you make a payment for the scooter, you automatically agree to the sales regulations of the store. Due to the absence of an ABE certificate, refunds may not be possible. Therefore, it is crucial to consider this information before making a purchase decision.

If you specifically require a scooter with an ABE certificate, we recommend searching for the ABE E9 scooter in our store. This will ensure that you are purchasing a scooter that complies with the necessary regulations in Germany.

As always, it is essential to prioritize safety and adhere to the laws and regulations of your country when using an electric scooter.

Question 6

Accepted Answer

AOVO PRO M365 Pro összecsukható elektromos robogó ES80 - eScooter Max 35+KM hatótáv, vízálló, 350 W kefe nélküli teljesítmény, stílusos 8,5 hüvelykes defektmentes gumiabroncs - 24 hónap garancia

Free Express Delivery

After Sales Care

Fully Tested Before Dispatch

2 Year Warranty

Official AOVO Pro Video

Exciting AOVO E-Scooter Experience

Unlock the Potential with Key Features:

AOVO-Crafted E-Scooter

Solid AOVO Design

Enhanced Safety Features

Vibrant LED Display

Fast and Lightweight: AOVO PRO Electric Scooter

Specifications:

FAQ

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