Decent One/X7 Electric Scooter: Foldable Design | 100 Kg Payload | Stylish Appearance | 187Wh Removable Battery | 30KM Max Range | 10" Chunky Tyres | 24 Month Warranty

When you purchase the DECENT ONE electric scooter, you can expect a smooth and efficient delivery process. We strive to provide a seamless experience from the moment you place your order to the scooter's arrival at your doorstep. Here's what you can expect:

• Delivery Timeframe: The scooter will be delivered within 4 to 8 working days. We work with reliable shipping partners such as DPD or DHL to ensure timely and secure delivery.
• Delivery Confirmation Email: Once your scooter is dispatched, we will send you a delivery confirmation email. This email will contain important details such as the tracking number and the courier responsible for delivering your scooter.
• Tracking Your Shipment: With the provided tracking number, you can easily track your scooter's journey from our warehouse to your location. Simply visit the courier's website and enter the tracking number to get real-time updates on the whereabouts of your package.
• Progress Updates: We understand the importance of staying informed about your delivery. That's why we will also send you email updates about the progress of your scooter's delivery. These updates will keep you informed about any significant milestones during the shipping process.

Our goal is to provide transparency and peace of mind throughout the delivery process. Rest assured that your DECENT ONE electric scooter is in good hands, and we are committed to ensuring it reaches you safely and efficiently.

We understand that sometimes things may not work out as expected, and customer satisfaction is our top priority. That's why we offer a 30-day return and refund policy for the DECENT ONE electric scooter. Here are the key details of our return policy:

- Timeframe: You have a period of 30 days from the date of receiving your scooter to initiate a return.

- Original Condition: To be eligible for a return and refund, the scooter must be in its original condition. This means it should be unused, undamaged, and returned with all its original packaging, accessories, and documentation.

- Return Process: If you wish to return the scooter, please contact our customer support team. They will guide you through the return process and provide you with the necessary instructions and return address.

- Refund: Once we receive the returned scooter and verify that it meets the required conditions, we will initiate the refund process. The refund will be issued to the original payment method used during the purchase. Please note that it may take some time for the refund to reflect in your account, depending on your payment provider's policies.

It's important to note that certain conditions or exceptions may apply, such as accidental damage or missing components. We encourage you to familiarize yourself with our detailed return policy or reach out to our customer support team for any specific inquiries regarding your return.

At Electric Future, we strive to provide a hassle-free and fair return process to ensure your satisfaction with our products. We value your trust in our brand and aim to address any concerns or issues you may have promptly and efficiently.

At Electric Future, we take pride in the quality and durability of our electric scooters. We are confident in the reliability of our products, which is why we offer a 2-year manufacturer warranty on the DECENT Electric Scooter.

This warranty ensures that if your scooter experiences any manufacturing defects or malfunctions within the warranty period, we will provide assistance in resolving the issue. Depending on the nature of the fault, we offer two options for resolution.

Firstly, if the fault requires professional expertise, we encourage you to send the scooter to our authorized repair center. Our skilled technicians will diagnose and repair the scooter using genuine DECENT parts to ensure optimal performance. Please note that you will need to keep the original packaging box, as it is required for safe transportation of the scooter to the repair center. Our courier partners will not accept the scooter without proper packaging.

Alternatively, for minor issues that can be easily addressed, we can send the necessary replacement parts directly to you. These parts include the motor, computer, mudguard, and battery. By following our detailed instructions and using the provided parts, you can repair your DECENT scooter yourself, saving time and effort.

It is important to note that the warranty does not cover accidental damage or general wear and tear resulting from regular use of the scooter. Additionally, the warranty is not a substitute for insurance coverage, which may offer broader protection against unforeseen circumstances. We strongly recommend considering suitable insurance options to ensure comprehensive coverage for your DECENT scooter.

Our dedicated customer support team is available to assist you with any questions or concerns regarding the warranty process. We strive to provide prompt and reliable support to ensure your satisfaction and enjoyment of the DECENT Electric Scooter.

Thank you for choosing Electric Future. We are committed to delivering a premium experience and stand behind the quality of our products with our comprehensive warranty.

1. Add the desired item to your cart: Start by selecting the item you wish to purchase and add it to your shopping cart.
2. Proceed to checkout: Once you have finished selecting your items, proceed to the checkout page.
3. Fill out your details: On the checkout page, you will be prompted to fill out your personal and shipping information. Provide accurate and complete details to ensure a smooth transaction.
4. Select Klarna as the payment method: After filling out your information, you will be directed to the payment page. Here, you will find various payment options available. Look for and select the Klarna payment option.
5. Complete your order: Once you have selected Klarna as your preferred payment method, review your order details to ensure accuracy. If everything looks good, proceed to complete your order.

By choosing Klarna as your payment method, you can enjoy the convenience of splitting your purchase into multiple interest-free payments. Klarna offers flexibility and ease, allowing you to manage your budget effectively.

If you have any further questions or need assistance with the payment process, our customer support team is available to help.

When it comes to electric scooters, it's important to be aware of the legal requirements in your country and local area. While electric scooters are generally legal in most of Europe, it is still crucial to check and understand the specific regulations before making a purchase.

In Germany, for instance, an Allgemeine Betriebserlaubnis (ABE) certificate is required for motor-powered vehicles, including electric scooters. It's important to note that the DECENT scooter does not have an ABE certificate specifically for the German market.

In Germany, the usage of electric scooters is limited to non-main roads, unmanaged trails, and private land, subject to local laws and regulations. Riding on public roads and sidewalks may be prohibited or restricted, so it is essential to familiarize yourself with the local rules and adhere to them to ensure your safety and legal compliance.

Upon making a purchase from our store, it is important to understand and agree to the sales regulations set forth by our company. We are committed to providing accurate information and assisting you with any inquiries regarding the legal status and usage of our scooters.

Please note that due to the absence of an ABE certificate, the DECENT scooter cannot be refunded on the basis of lacking this specific certification. If you decide to proceed with the purchase, it is your responsibility to ensure that you comply with all applicable laws and regulations regarding the use of the scooter in your area.

For customers in Germany who specifically require a scooter with an ABE certificate, we recommend searching for the ABE E9 scooter in our store. This particular model meets the requirements set forth by German regulations and can provide you with the necessary documentation for legal operation.

We encourage all customers to thoroughly research and understand the local regulations before purchasing an electric scooter to ensure a safe and compliant riding experience. Compliance with the law is essential for your safety and the well-being of others sharing the road or pathways.

If you have any further questions or concerns about the legal aspects of using electric scooters, our knowledgeable support team is available to assist you.