OOKTEK V10 Adult Electric Scooter Folding - 150 Kg Payload - 15AH 540Wh Max 45KM Range - 500W Motor 10" Anti-Skid Pneumatic Tyres IP54 - 24 Month Warranty

When you purchase the VFLY V10 electric scooter, you can expect a swift and efficient delivery process. Our estimated delivery timeframe for this scooter is between 4 to 8 working days. To ensure a reliable and timely delivery, we utilize DPD Express Delivery, a trusted courier service known for its speed and professionalism.

Once your order is dispatched, we will promptly send you a delivery confirmation email containing the tracking number and courier details. With this information at hand, you will have the convenience of tracking your scooter's journey from our warehouse to your doorstep. The tracking system allows you to stay updated on the whereabouts of your package and provides real-time information on its progress.

Furthermore, we understand the importance of staying informed throughout the delivery process. Hence, we will keep you informed via email about the progress of your delivery at various stages. This way, you can anticipate the arrival of your VFLY V10 electric scooter and make necessary arrangements accordingly.

We prioritize a seamless and transparent delivery experience, ensuring that you are well-informed and have complete visibility into the status of your order. So sit back, relax, and eagerly await the arrival of your VFLY V10 electric scooter, knowing that we are dedicated to making your delivery experience smooth and convenient.

At our company, we value customer satisfaction and aim to provide a hassle-free shopping experience. That's why we offer a generous 30-day return and refund policy for the products we sell, including the item you've purchased. We want you to be completely satisfied with your purchase, and if for any reason you're not, we're here to assist you.

To initiate a return, please ensure that the item is in its original condition, meaning it should be in the same state as when you received it. This includes packaging, accessories, and any accompanying materials. Returning the item in its original condition allows us to assess its condition accurately and process your refund or exchange smoothly.

To proceed with the return, kindly contact our customer service team who will guide you through the necessary steps. They will provide you with the required instructions and address for the return. Please note that any return shipping costs may be the responsibility of the customer unless the return is due to an error on our part or a defective item.

Once we receive the returned item and verify its condition, we will initiate the refund process promptly. Depending on your original payment method, the refund will be processed accordingly. We strive to complete the refund as quickly as possible, but please allow for some processing time, which may vary depending on your financial institution.

Our aim is to make the return and refund process as smooth and convenient as possible, ensuring your satisfaction and maintaining our commitment to excellent customer service. Should you have any further questions or concerns about our return and refund policy, please don't hesitate to contact our dedicated customer service team, who will be more than happy to assist you.

At Electric Future, we take pride in the quality and durability of our electric scooters. We are confident in the reliability of our products, which is why we offer a 2-year manufacturer warranty on the VFly Electric Scooter.

This warranty ensures that if your VFly experiences any manufacturing defects or malfunctions within the warranty period, we will provide assistance in resolving the issue. Depending on the nature of the fault, we offer two options for resolution.

Firstly, if the fault requires professional expertise, we encourage you to send the scooter to our authorized repair center. Our skilled technicians will diagnose and repair the scooter using genuine VFly parts to ensure optimal performance. Please note that you will need to keep the original packaging box, as it is required for safe transportation of the scooter to the repair center. Our courier partners will not accept the scooter without proper packaging.

Alternatively, for minor issues that can be easily addressed, we can send the necessary replacement parts directly to you. These parts include the motor, computer, mudguard, and battery. By following our detailed instructions and using the provided parts, you can repair your VFly scooter yourself, saving time and effort.

It is important to note that the warranty does not cover accidental damage or general wear and tear resulting from regular use of the scooter. Additionally, the warranty is not a substitute for insurance coverage, which may offer broader protection against unforeseen circumstances. We strongly recommend considering suitable insurance options to ensure comprehensive coverage for your VFly scooter.

Our dedicated customer support team is available to assist you with any questions or concerns regarding the warranty process. We strive to provide prompt and reliable support to ensure your satisfaction and enjoyment of the VFly Electric Scooter.

Thank you for choosing Electric Future. We are committed to delivering a premium experience and stand behind the quality of our products with our comprehensive warranty.

1. Add the desired item to your cart: Start by selecting the item you wish to purchase and add it to your shopping cart.
2. Proceed to checkout: Once you have finished selecting your items, proceed to the checkout page.
3. Fill out your details: On the checkout page, you will be prompted to fill out your personal and shipping information. Provide accurate and complete details to ensure a smooth transaction.
4. Select Klarna as the payment method: After filling out your information, you will be directed to the payment page. Here, you will find various payment options available. Look for and select the Klarna payment option.
5. Complete your order: Once you have selected Klarna as your preferred payment method, review your order details to ensure accuracy. If everything looks good, proceed to complete your order.

By choosing Klarna as your payment method, you can enjoy the convenience of splitting your purchase into multiple interest-free payments. Klarna offers flexibility and ease, allowing you to manage your budget effectively.

If you have any further questions or need assistance with the payment process, our customer support team is available to help.

When it comes to electric scooters, it's important to be aware of the legal requirements in your country and local area. While electric scooters are generally legal in most of Europe, it is still crucial to check and understand the specific regulations before making a purchase.

In Germany, for instance, an Allgemeine Betriebserlaubnis (ABE) certificate is required for motor-powered vehicles, including electric scooters. It's important to note that the VFly scooter does not have an ABE certificate specifically for the German market.

In Germany, the usage of electric scooters is limited to non-main roads, unmanaged trails, and private land, subject to local laws and regulations. Riding on public roads and sidewalks may be prohibited or restricted, so it is essential to familiarize yourself with the local rules and adhere to them to ensure your safety and legal compliance.

Upon making a purchase from our store, it is important to understand and agree to the sales regulations set forth by our company. We are committed to providing accurate information and assisting you with any inquiries regarding the legal status and usage of our scooters.

Please note that due to the absence of an ABE certificate, the AOVO Pro scooter cannot be refunded on the basis of lacking this specific certification. If you decide to proceed with the purchase, it is your responsibility to ensure that you comply with all applicable laws and regulations regarding the use of the scooter in your area.

For customers in Germany who specifically require a scooter with an ABE certificate, we recommend searching for the ABE E9 scooter in our store. This particular model meets the requirements set forth by German regulations and can provide you with the necessary documentation for legal operation.

We encourage all customers to thoroughly research and understand the local regulations before purchasing an electric scooter to ensure a safe and compliant riding experience. Compliance with the law is essential for your safety and the well-being of others sharing the road or pathways.

If you have any further questions or concerns about the legal aspects of using electric scooters, our knowledgeable support team is available to assist you.